Tag Archive | bad service

I feel a customer service rant coming on…..

Hey everybody!  I realllllly hope your day has been better than ours!  We have just moved to our next adventure destination (honey bunny’s job has us traveling) for the rest of the year, soooo we had to call the satellite company to set us up on the ground, because the “fixed” one on top of the motorhome won’t pick up and since we can’t move it around, we can’t find an open space for it.  ANYWAY, I called the company two days ago, they set us up for an appointment between 12-4.  The technician called us a bit after 11, said he was ahead of schedule, could he go ahead and come out.  That sounded like good news……at the time.  He showed up about 12:30, looked around a few minutes, said “sorry” I can’t help you, I’ll call another tech.  Well, hello, there are two dishes within a few feet of us, with the SAME company we use, and you can’t set one up?  Really?  Come on now, don’t give me that.  I don’t think he even wanted to try.  He said the other tech would be here in about an hour.  Several hours passed, I went to the “online chat” area, told a rep the issue, they said someone would be contacting us.  Three more hours go by, stillllll nothing.  I went to “online chat” again.  They said someone was on the way and would be calling within 30 minutes.  That was almost 2 1/2 hours ago, still no one here, still no phone call.  I called the company AGAIN.  Finally got someone that is at least on the east coast, and now we’re set up for 3 days from now!  We’ll see if anyone actually shows up.  I’m so frustrated!  We have been with this company for 20 years and have NEVER had an issue like this before.  Their customer service is usually top notch, but apparently people here don’t care about work ethics, helping people, or the concept of time.  There are only a few things on my pet peeve list……one is being lied to.  Do NOT lie to me!  I might get my feelings hurt, but I’ll get over that.  You lie?  I won’t trust you anymore…EVER.  Which would you prefer?  The other issue is respect/common courtesy…..if you say you’re going to do something, do it.  If you can’t, then let the person know!  If you’re going to be late, then call, text, email.  SOMETHING!  Don’t just let it go!  That’s rude, inconsiderate, disrespectful and just downright wrong!!!!  People have more important things to do than sit around and wait all day for you to decide to NOT show up!  UGH……..  I have been soooo very patient today, and tried soooo hard to be nice and understanding, but after alllll these hours of nothing I’m worn out and unhappy……

Hopefully tomorrow will be a better day…..

Until next time, I hope YOU have a great day!  🙂